Backhouse Jones is regulated by the Solicitors Regulation Authority. The code of conduct for solicitors can be found at: http://www.sra.org.uk/solicitors/code-of-conduct.page.
At Backhouse Jones we carry appropriate professional indemnity insurance. Please email compliance@backhouses.co.uk if you require further information.
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact Mr Andrew Woolfall, the director responsible for dealing with client care issues. You can contact him by post at The Printworks, Barrowbrook Business Park, Hey Road, Clitheroe, BB7 9WD, or via email at andrew.woolfall@backhouses.co.uk.
You will not be eligible to apply for a grant from the SRA Compensation Fund.
Visit www.legalombudsman.org.uk
Call 0300 555 0333, lines are open 9am to 5pm
Email: enquiries@legalombudsman.org.uk
Write to:
Legal Ombudsman
PO Box 6806
Wolverhamption
WV1 9WJ
You should not send any original documents to the Legal Ombudsman.
The Legal Ombudsman usually only deal with complaints once our complaints procedure has been exhausted and allows us eight weeks to do this. The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint.
You may have the right to object to our bill by applying to the court for an assessment of the bill under Section 70 of the Solicitors Act 1974.
You should be aware that the firm may be entitled to charge interest if all or part of our bill(s) remains unpaid.