If you operate in the market of Public Transport you will be aware of the ‘no better or worse off’ principle that applies to the reimbursement of concessionary fares. It is a statutory obligation of the relevant local authority to ensure that operators are ‘no better or worse off’ as a result of participating in this scheme.
Unfortunately, all too often operators are left feeling that the concessionary reimbursement scheme is a burden on their business – the payments made leave them worse off but because the calculations to work out the fares are both complex and time consuming and as such feel there is little benefit to challenging the money received.
Did you know that you have 6 weeks to challenge new National Concessionary Schemes? So, if your Local Authority has sent you details of a new planned National Concessionary Scheme that you aren’t happy with, give us a call and we may be able to help.
Similarly, if you have already been running a National Concessionary Scheme and are now finding that it is not shaping up to be as fair as you had thought, we may be able to help you redress the balance.
We have had success in challenging claims in both of these areas. Taking a few moments now could save you thousands in the future. So please contact our dispute resolution team on 01254 828 300 or firstname.lastname@example.org.