There is nothing more boring than keeping your electronic contacts up to date, but unfortunately, this is one area where the devil is in the detail.
As mentioned by Laura Hadzik on one of our recent webinars, we are finding operators are missing key documents and correspondence and, in some cases, this is creating real issues and even leading to a Public Inquiry in several cases. This could easily have been avoided.
So…at the start of the pandemic, the OTC confirmed that they would be using electronic means of communicating with operators and that operators should do the same to contact the OTC or CLU.
It is therefore essential that you keep your contact details up to date via VOL – particularly your email address.
It is also essential that, even if your business is not currently operating, or if the person whose email address has been declared is on furlough, that it is monitored regularly.
Please contact a member of our regulatory team on email@example.com if you need advice.