2.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
2.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
2.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
2.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
3.1 We use both persistent and session cookies.
3.2 Our cookies are classified into 4 types:
Necessary – these types of cookies are required for our website to function. Necessary cookies help make the website usable by enabling basic functions like page navigation, menus and enabling access to secure areas of our website. Our site cannot function properly without these cookies.
Preferences – these types of cookies are required to remember how you want to use our site. Preference cookies enable a website to remember information that changes the way the website looks or behaves, relative to your preferences such as language, region, etc.
Statistics – Statistics cookies help us to understand how visitors interact with our site by collecting and reporting information anonymously. These stats help us make our site better as well as ensure that the content we write is in line with what our visitors want to read about.
Marketing – Marketing cookies are used to track visitors to our site or other sites. The intention is to either increase the relevance of content or display ads that are relevant and engaging to the individual user.
3.3 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
(a) we use Tawk.to and Hubspot to recognise a computer when a user visits our website.
(b) we use Hubspot to recognise a computer when a user visits our website from an email.
(c) we use Trackalyzer to recognise a computer when a user visits our website OR track users as they navigate the website from social media sources
(d) we use FB_cookie to recognise a computer when a user visits our website OR track users as they navigate the website from Facebook.
4.1 We use Google Analytics and Hubspot to analyse the use of our website.
4.2 Our analytics service provider generates statistical and other information about website use by means of cookies.
4.3 The analytics cookies used by our website have the following names: [_ga, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv].
4.4 The information generated relating to our website is used to create reports about the use of our website.
5.1 Our website also uses third party cookies.
5.2 Details of the [other] third party cookies used by our website are set out below:
(a) Tawk.to – Chat Pop-up.
6.1 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
6.2 Blocking all cookies will have a negative impact upon the usability of many websites.
6.3 If you block cookies, you will not be able to use all the features on our website.
7.1 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
(b) in Firefox (version 47), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) in Chrome (version 52), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.
7.2 Deleting cookies will have a negative impact on the usability of many websites.
8.1 This website is owned and operated by Backhouse Jones Limited.
8.2 We are registered in England and Wales under registration number 4521733, and our registered office is at The Printworks, Ribble Valley Enterprise Park, Heys Road Clitheroe, Lancashire, BB7 9WD.
8.3 Our principal place of business is at The Printworks, Ribble Valley Enterprise Park, Heys Road Clitheroe, Lancashire, BB7 9WD.
8.4 You can contact us:
(a) by post, using the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website from time to time; or
(d) by email, using [the email address published on our website from time to time.